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One-to-one Customer Engagement Confidence
24 June @ 10:00 - 17:00£115 – £145
This provides the bedrock from which your whole team can really start to make a difference to both your guest experiences and your bottom line. This one day course explores the skills and confidence to approach and engage your guests in one-to-one conversations; providing service excellence, enhancing experiences, orchestrating visitor flow and enabling easy, effective and relaxed up-selling.
Great for use at admissions, counters, kiosks, shop floors and all customer-facing roles.
Participants will explore:
- Guest engagement philosophies
- Communication confidence
- Meet and greet
- Understand and adapt
- Directing and orchestrating guests
- Creating bespoke experiences
- Leafleting and guidebook skills
- Product, event/service promotion
- Thanking and creating lasting impressions
- Application Development
Practical Application: Strategies and Skills
Throughout the course the CREW team give participants the help, advice, examples and time to explore, design and develop practical post course application ideas so that they can return to their institutions with strategies for immediate application and implementation.
GEM members attend at discount rate!