Booking Coordinator

Heritage Learning, Hull Culture &Leisure

Region: Yorkshire and the Humber

Salary / Fee: From £17,972 to £18,870 (per annum)

Job Type: Full-time (fixed term, 37 hrs per week)

Closing Date: 31/1/19

Who To Contact:

For an informal discussion please contact Sarah Howard or Jane Avison on 01482 616645 / 616644.

At Heritage Learning we are passionate about arts, heritage and culture. We believe they have the potential to change lives, inspire new thinking and empower us to see ourselves and the world differently. Our audiences are at the heart of what we do and we will do all we can to enable them to get involved, enjoy and understand, through a wide range of high quality creative and cultural learning opportunities across Hull’s Museums, the Ferens Art Gallery, Burton Constable Hall & Grounds and Hull History Centre. This post is initial fixed term for 1 year from start date and will be reviewed annually subject to funding

As part of our team you will play a critical role in the delivery and sustainability of our service. You will provide a quality customer focussed and pro-active bookings, sales and reception service which maximises revenue opportunities in line with Heritage Learning’s development plans and promotes the growth of the service.

You will coordinate all bookings and day to day onsite and outreach operational activity ensuring excellence in customer care for internal, external customers and stakeholders.

Your responsibilities will include; entering bookings data and maintaining booking databases and calendars ensuring the computerised systems are appropriately maintained, performing regular checks as necessary. Ensure effective promotion of services through the effective and efficient distribution of customer information, bookings details, visit packs, product and publicity material, etc. in order to provide excellent customer service. Provide accurate analysis and reporting of sales, customer booking patterns and other related data and reports to assist in decision making and sales development strategies. Keeping accurate and up to date records of income and sales of Heritage Learning products and services for reporting back to the Schools Programme Manager. Provide support to the management team to enable the efficient and successful delivery of the service.

You will have excellent organisational skills and attention to detail as well as being an excellent communicator and advocate for the service. You must have significant demonstrable experience in proactive, customer-focussed sales or frontline delivery within a cultural environment as well as high level IT skills or experience in computerised booking systems and databases for sales and marketing.

Above all you will be committed to delivering a high quality creative learning and cultural engagement service.

If you want to be part of a team that thinks creatively, invests in innovation, embraces each other’s strengths and believes that honest, friendly and personal relationships are at the heart of great customer care, then we want to hear from you!

To apply, please visit the Hull Culture & Leisure website.

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