Operations & Visitor Services Manager

Ragged School Museum

Region: London

Salary / Fee: From £30,000 to £30,000

Job Type: Full-time Fixed term 2.5 year

Closing Date: 1/7/22

Link / Contact details to apply

Please email [email protected] to request a brief for this role.

An exciting opportunity to play a key role in the re-launch of the Ragged School Museum as part of a National Lottery Heritage Fund (NLFH) project.

The Operations and Visitor Services Manager will have overall responsibility for managing the building, the commercial lettings activity and providing a quality visitor experience. You will help to develop a sustainable model of operation, integrating into a small inter-disciplinary team and reporting to the Museum Director and the Board of Trustees.

This is a full time position (35 hours per week. Mon- Fri, 9am-5pm) and will involve some weekend and evening work.

About you:

Highly motivated and experienced operations and visitor services professional, with strong business acumen, creative flair and meticulous attention to detail. Looking for an opportunity to shape and grow a promising commercial and community offering and make a vital contribution to the re-launch of the Ragged School Museum.

Be able to work full-time within central London and able to work evening and weekends

About the Role:

· Responsibility for day to day building management, IT and operations.

· To establish and deliver a thriving private commercial and community hire including business development, pricing strategy, promotion and management of bookings.

· Manage customer service and front of house, to include assistance with reception area and Museum shop as required and management of appropriate volunteers.

· To assist the Director with marketing and communications, with a focus on attracting repeat & new adult audiences.

· To be the main point of contact for the café/restaurant and shared lettable workspace.

· Contributing to regular management reporting.

Closes 1/7/22

Join GEM