Staff and Volunteers

Rachel Tranter, Director

Rachel has been passionate about museums from an early age having been brought up in a family that valued culture and regularly visited museums. Following her degree in history and art history, she was lucky enough to be part of the first cohort of the MA in Museum Studies at the Courtauld Institute of Art under the guidance of Professor Michael Kauffmann. This fantastic training, along with the opportunity to undertake work experience in a wide range of museums, gave her an excellent starting point for a career as a curator, museum educator and manager of arts and culture.

As head of arts in Richmond, Rachel led a £5m transformation of Orleans House Gallery supported by the Heritage Lottery Fund, which prioritised learning through the creation of the award-winning Coach House Education Centre and has been an inspiration for many other museum learning centres. Rachel established a national reputation for inclusion practice and work with young people, including for those studying outside of formal education, which was recognised by the Art Fund Prize in 2009. She is an advocate for the importance of networks and partnerships and good at initiating new developments. She helped to set up the London Museums Group and the London Culture Forum, was a board member of Engage, and chaired the West London Museums Group encouraging its transition to the West London Heritage Hub. Alongside her current work with GEM, she is the development strategy manager for Rambert School and co-chair of Art & Soul, which is a charity that supports mental and emotional wellbeing through the arts.

Claire Gisby, Finance and Operations Manager

Claire GisbyClaire has over 20 years experience of working in business and finance, ten years at the BBC in magazine publishing as a Senior Management Accountant and in more recent years in the education sector as a School Business Manager. Claire joined GEM in July 2018 and is very excited about getting stuck into her new role.

Outside of GEM Claire looks after her two young children and in her spare time enjoys exercising and healthy living.

Sara Wallington, Administrator

Sara Wallington sitting at a desk smiling at the cameraSara has over 10 years’ experience running the administration and co-ordination of the GEM office. She has a commercial background and previously worked in planning, purchasing and stock control for a major flexible packaging company. She likes the varied role and the opportunities to promote learning through the heritage sector. When she’s not busy running the GEM office, Sara enjoys HIT training and is an avid foodie!

Talk to Sara about joining GEM!


Devon Turner, Communications Manager

Devon manages the GEM communications and online presence; developing the website, news, advertising offers and social media, as well as playing a key role in advocacy. Devon is a museum education professional based in London who specialises in home education programming. Before moving to London, she attained her BA in Art History at Susquehanna University and worked at several U.S. museums like Massachusetts Museum of Contemporary Art (MASS MoCA) and the Barnes Foundation in Philadelphia. Devon was awarded an MA in Museums and Galleries in Education from UCL and keeps strong ties with the programme. She also works as an Arts and Communications Freelancer and enjoys watercolour painting in her free time. When not working at a museum or heritage site, Devon can be found exploring various cafes around the city writing for her own arts blog ( and conducting important research on who has the best Victoria sponge in London.

Speak to Devon about GEM’s website and communications!

Our volunteers

Neil Herrington, Editor of JEM

Neil is a principal lecturer at the University of East London, working within the Cass School of Education and Communities. He works on postgraduate teacher education programmes, with particular emphasis on learning outside of the classroom and sustainability education. Neil has been the editor of the Journal of Education in Museums for the past three years and is keen to encourage the dissemination of reflections on practice and critical thinking around museum education through supporting writing from a wide range of contributors.

Talk to Neil about contributing to the next JEM publication!


Dr Eirini Gkouskou, Deputy Editor of JEM

Dr Eirini Gkouskou

Eirini is a senior lecturer in early childhood and education studies at the University of East London. She previously worked as an academic, practitioner and manager, informal and non-formal museums for more than 12 years. Eirini holds a bachelor’s degree in early childhood education, a master’s in natural science didactics (MSc) and education business administration (MBA), and completed a PhD from the University of Patras, Greece in 2014. Since then, Eirini was a research associate for the Department of Curriculum, Pedagogy & Assessment at the Institute of Education (IOE- UCL). Eirini’s research interests are broadly focused on epistemological and educational aspects of the transformation of scientific knowledge to school science in formal and non-formal educational settings, STEM and inquiry-based learning. Eirini volunteers for the Powell-Cotton Museum and is a member of the Commonwealth Association of Science, Technology & Mathematics Educators (CASTME). CASTME is passionate about furthering STEM-related education in its broadest sense, for all, and supporting those who make it possible.


Martin Bazley, Website/Digital Volunteer

After working at the BBC and then in teaching, Martin spent 7 years working on digital projects in the Learning Unit at the Science Museum, London. He served on the GEM committee for some time and is currently on the Archives for Learning and Education Section Committee (ALES). He also founded and is currently Chair of the Digital Learning Network (DLNET). Martin has been a freelance digital heritage consultant since 2002, with a particular focus on user testing, evaluation and digital development.


Julie Becaud, Social Media Volunteer

Julie was born in France but after her studies she decided to put down her suitcases in the UK where she enjoys exploring museums and art galleries. She is also a marketing consultant for Glencoe Museum.

Our course directors

Pete Brown, Foundation Course Director for Museum Learning

Pete Brown

Pete has over 20 years experience in the museum sector, interpreting science, nature, art, history and human cultures for a wide range of audiences through learning activities, outreach, exhibition making and gallery development. He has worked in museums, art galleries, historic houses and aquariums, with collections as varied as steam engines and stingrays. In 2015, following eight years in senior management, Pete became an independent museums consultant, specialising in access, learning and interpretation.

Sarah Oswald, Course Director for Heritage Interpretation

Sarah Oswald

Sarah is a creative coach with over 20 years’ experience in heritage interpretation, which she shares as the course director for Heritage Interpretation. She has worked in consultancy, on projects large and small, and in community heritage and loves to use that experience to help coach, mentor and train others in the sector. Outside of heritage, Sarah is “mum” to two miniature Schnauzers, and keeps her life in balance with yoga, meditation and Zumba.

Nick Winterbotham, Course Director for Resilience, Leadership and Me

Nick is a former director and chief executive of many prestigious museums, including Eureka! The National Children’s Museum, National Railway Museum, York, and the Museum of East Anglian Life. Nick is now the managing director of Nick Winterbotham Associates, delivering high quality consultation and training on leadership, heritage learning and team development, amongst other subjects.

Sam Bowen, Course Director for Developing SEND-Inclusive Learning with Confidence

Sam Bowen is an experienced museum professional having worked in the sector for over 20 years in curation, education and museum development roles. Sam’s daughter is disabled and she draws on her personal experience as a SEND mum and museum professional visiting museums and galleries for her work. She challenges the sector’s perception of learning disability and who museums are for and argues that as agencies for change and place making, museums have a role to play in fostering better inclusion and access in their communities. Sam is the author of the Special Schools and Museums Toolkit and the Kids in Museums SEND family toolkit and is project manager of the SEND in Museums project funded by Arts Council England. She lives in Kent with her husband, daughter and cat and is a keen crafter when ever she has the time.

Helen Pike, Course Director for Working with Artists in Heritage SettingsHelen Pike

Helen has been working in the arts and cultural sector for over 20 years, with a focus on developing audiences through creative learning experiences. In her roles at the BFI for film education, designer makers at Hidden Art, media industries at Space Studios and museum and gallery heritage collections at UCL, she is enthused by the potential to make a difference and offer relevance for people from all communities and backgrounds.


Melissa Maynard, GEM Mentoring Champion

Melissa Maynard Photo, GEMStarting her career in a small, independent open air museum, Melissa worked as a Learning & Community Officer for the National Trust at Belton House. One of the things she learnt quickly in a small museum is how much your job title doesn’t actually reflect your day to day role in its entirety as it’s all about team work and networks like GEM that provide support. Having benefited from having amazing mentors and other support to find creative ways to engage visitors throughout her career, often on a small budget, Melissa has recently set up a consultancy, Melissa Maynard Heritage, to support others in their work.

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