CREW training
Managers Course: Customer Engagement and Up-selling Strategies/Skills A BIAZA certified CREW Training Course
Knowsley Safari Park Prescot, MerseysideThe programme enables skills understanding and development with the ability to develop ‘pan-site strategies’ culminating with participants creating their own engagement strategies, standards and ‘Engagement Maps’ for immediate application in […]
One-to-one Customer Engagement Confidence
Knowsley Safari Park Prescot, MerseysideThis provides the bedrock from which your whole team can really start to make a difference to both your guest experiences and your bottom line. This one day course explores […]
Small group engagements and up-selling skills
Knowsley Safari Park Prescot, MerseysideThis one day course allows participants to develop the confidence to deliver ‘Small Group’ engagements, in conjunction with the guest engagement strategies. These skills can be used in a flexible […]
One-to-one Customer Engagement Confidence
Dartmoor Zoo Plymouth, Devon, United KingdomThis provides the bedrock from which your whole team can really start to make a difference to both your guest experiences and your bottom line. This one day course explores the skills and confidence to approach and engage your guests in one-to-one conversations; providing service excellence, enhancing experiences, orchestrating visitor flow and enabling easy, effective […]
Small group engagements and up-selling skills
Dartmoor Zoo Plymouth, Devon, United KingdomThis one day course allows participants to develop the confidence to deliver ‘Small Group’ engagements, in conjunction with the guest engagement strategies. These skills can be used in a flexible way with groups of guests anywhere, anytime both across your site and for off-site marketing/promotion. Ultimately this helps your team to increase dwell time, build […]
Talks, tours and shows… presentation skills
Knowsley Safari Park Prescot, MerseysideThe 2 day course explores the presentation skills to interact with larger audiences in creative, participatory, enjoyable and exciting ways. This creates exciting memorable, interactive guest experiences and increases access to messaging, information and products; extending dwell time, enhancing experiences and marketing your events and services both on-site and at outside promotional events. These techniques […]