Course
Managers Course: Customer Engagement and Up-selling Strategies/Skills A BIAZA certified CREW Training Course
Knowsley Safari Park Prescot, MerseysideThe programme enables skills understanding and development with the ability to develop ‘pan-site strategies’ culminating with participants creating their own engagement strategies, standards and ‘Engagement Maps’ for immediate application in […]
Supporting Young People: workplace health and welllbeing
Battersea Arts Centre Lavender Hill, London, United Kingdom"Everyone should do this training! Very relevant for people working not just with young people, but also other employees. I loved the different frameworks for managing and guiding employees."(Course Participant 2018) Equip yourself with the tools and understanding required to promote good mental health in the workplace. Designed to help you negotiate legal frameworks and […]
One-to-one Customer Engagement Confidence
Knowsley Safari Park Prescot, MerseysideThis provides the bedrock from which your whole team can really start to make a difference to both your guest experiences and your bottom line. This one day course explores the skills and confidence to approach and engage your guests in one-to-one conversations; providing service excellence, enhancing experiences, orchestrating visitor flow and enabling easy, effective […]
Small group engagements and up-selling skills
Knowsley Safari Park Prescot, MerseysideThis one day course allows participants to develop the confidence to deliver ‘Small Group’ engagements, in conjunction with the guest engagement strategies. These skills can be used in a flexible way with groups of guests anywhere, anytime both across your site and for off-site marketing/promotion. Ultimately this helps your team to increase dwell time, build […]
Safeguarding Vulnerable Adults in the Arts and Cultural Sectors
HOME (Manchester) 2, Tony Wilson Place, Manchester, United KingdomThis new course has been designed for individuals and organisations looking to update their understanding of safeguarding legislation and best practice, specifically when working with vulnerable adults in the creative, cultural and heritage sectors. You will explore what is meant by the term “vulnerable adult” in the context of your work and will develop approaches […]
Behaviour Management with Young People
Artswork Artswork, 1st floor, Latimer House, 5-7 Cumberland Place,, Southampton, United Kingdom"Really useful and presented very well… Great overview of issues that can arise and how to deal/adapt them" (Course Participant 2017) This is essential training for anyone working directly with […]
One-to-one Customer Engagement Confidence
Dartmoor Zoo Plymouth, Devon, United KingdomThis provides the bedrock from which your whole team can really start to make a difference to both your guest experiences and your bottom line. This one day course explores […]
Small group engagements and up-selling skills
Dartmoor Zoo Plymouth, Devon, United KingdomThis one day course allows participants to develop the confidence to deliver ‘Small Group’ engagements, in conjunction with the guest engagement strategies. These skills can be used in a flexible […]
How to… Curate Participatory Art Projects – Schools and Teachers
Join Whitechapel Gallery’s Schools and Teachers Curator Kirsty Lowry and Primary School Teacher Ben Jones for this one day workshop, looking at innovative ways to engage Schools and Teachers with […]
Child Protection & Safeguarding in the arts and cultural sectors
Yorkshire Dance 3 Saint Peter's Buildings, Saint Peter's Square, Leeds, United Kingdom"Most engaging and in-depth course I’ve been on for a long time. Really encouraged me to think how I can embed learning in the organisation infrastructure." (Course Participant 2016) Of […]
Measuring Impact: Evaluating Projects with, by and for Young People
Baltic Centre for Contemporary Art S Shore Road, Gateshead, United KingdomEvaluation can sometimes seem like a daunting task, but taking the time to reflect on the strengths and weaknesses of your work with young people is the best way to […]