Course
One-to-one Customer Engagement Confidence
Dartmoor Zoo Plymouth, Devon, United KingdomThis provides the bedrock from which your whole team can really start to make a difference to both your guest experiences and your bottom line. This one day course explores the skills and confidence to approach and engage your guests in one-to-one conversations; providing service excellence, enhancing experiences, orchestrating visitor flow and enabling easy, effective […]
Small group engagements and up-selling skills
Dartmoor Zoo Plymouth, Devon, United KingdomThis one day course allows participants to develop the confidence to deliver ‘Small Group’ engagements, in conjunction with the guest engagement strategies. These skills can be used in a flexible way with groups of guests anywhere, anytime both across your site and for off-site marketing/promotion. Ultimately this helps your team to increase dwell time, build […]
How to… Curate Participatory Art Projects – Schools and Teachers
Join Whitechapel Gallery’s Schools and Teachers Curator Kirsty Lowry and Primary School Teacher Ben Jones for this one day workshop, looking at innovative ways to engage Schools and Teachers with your organisation. The course will provide practical advice and case studies to showcase how to develop creative and effective programmes to support and extend learning […]
Child Protection & Safeguarding in the arts and cultural sectors
Yorkshire Dance 3 Saint Peter's Buildings, Saint Peter's Square, Leeds, United Kingdom"Most engaging and in-depth course I’ve been on for a long time. Really encouraged me to think how I can embed learning in the organisation infrastructure." (Course Participant 2016) Of benefit to individuals and organisations looking to update their understanding of child protection legislation and best practice, this course provides a full update on current […]
Measuring Impact: Evaluating Projects with, by and for Young People
Baltic Centre for Contemporary Art S Shore Road, Gateshead, United KingdomEvaluation can sometimes seem like a daunting task, but taking the time to reflect on the strengths and weaknesses of your work with young people is the best way to achieve greater outcomes for future projects. Designed to help you cultivate meaningful and beneficial modes of evaluating creative projects with young people, this course will […]
Creative Facilitation
HOME (Manchester) 2, Tony Wilson Place, Manchester, United KingdomThis one-day course provides an introduction to a creative approach to group facilitation. It aims to encourage, develop and inspire those with responsibility to lead others through a facilitative process, be it for the purposes of team building, consultation, idea-generation or training. Throughout the day, we will be using a number of different interactive exercises […]
Inside the Museum: The V&A’s Museum Skills Course
V&A Cromwell Rd, London, United KingdomConsidering a career in galleries and museums? New to the heritage sector and looking to expand your range of skills and experience? Drawing on the expertise of staff from across the V&A, this comprehensive course offers a combination of taught sessions and behind the scenes access. Using V&A case studies, you will gain an insight […]
Inclusion, Participation and Outreach: Developing Inclusive Programmes
V&A Cromwell Rd, London, United KingdomThe V&A runs a varied and diverse community programme which addresses barriers to engagement through innovative and diverse programming. This one-day course will look at the ways in which museums and cultural institutions engage with different audiences and communities in an effective way and how to best create impact through programming. This intensive one-day course […]
Talks, tours and shows… presentation skills
Knowsley Safari Park Prescot, MerseysideThe 2 day course explores the presentation skills to interact with larger audiences in creative, participatory, enjoyable and exciting ways. This creates exciting memorable, interactive guest experiences and increases access to messaging, information and products; extending dwell time, enhancing experiences and marketing your events and services both on-site and at outside promotional events. These techniques […]
Developing Adult Programmes and Audiences
V&A Cromwell Rd, London, United KingdomWith a growing market for events, courses and things to do, museums are competing to engage and diversify adult audiences in new and exciting ways. This one-day course will explore […]
Measuring Impact: Evaluating Projects with, by and for Young People
Artswork Artswork, 1st floor, Latimer House, 5-7 Cumberland Place,, Southampton, United KingdomEvaluation can sometimes seem like a daunting task, but taking the time to reflect on the strengths and weaknesses of your work with young people is the best way to […]